FAQ

Bespoke

A bespoke jewel is a piece that tells your story — and yours alone.

 

From the very first ideation phase to the final handcrafted result, every detail is tailored around you. This is not generic customization. It is a true one-of-a-kind creation made specifically for you or your loved one, curated down to the smallest element — from stone and metal selection to proportions, symbolism, and design language.

 

Our goal is to create a jewel that could only exist because of you. A piece that feels unmistakably aligned with the wearer’s identity and becomes a natural extension of it.

 

We work closely with you from start to finish, through a structured design process that includes dedicated review moments and formal approvals at every key stage.

First and foremost, it is an introduction.

 

We take the time to get to know each other and understand whether we are the right fit. A bespoke jewel is an intimate and meaningful experience — it requires alignment, trust, and mutual understanding.

 

During the consultation, we listen carefully to your ideas, aspirations, and intentions. You are welcome to ask any questions regarding our process, technical aspects, timing, or materials.

 

The first consultation is completely free of charge. If you decide to proceed, we formalize the collaboration through a mutual agreement, which officially marks the beginning of the bespoke journey.

On average, no less than 45 days.

 

This is the minimum time required to design and handcraft a one-of-a-kind piece to the standards we commit to. The process includes idea development, design reviews, stone sourcing, modeling, craftsmanship, and final delivery.

 

Timelines may vary depending on the complexity of the piece, your specific deadlines, and the number of projects currently in progress.

 

We are careful not to overbook our capacity — maintaining excellence and attention to detail is essential to our philosophy.

Not at all.

 

Many clients come to us without a fully formed idea. Our role is to guide you through the process, helping you clarify your vision step by step. We support you through every key decision, provide education when needed, and answer all your doubts along the way.

 

Some clients arrive with a specific concept, which we help refine and elevate. Others discover, through the process, something they did not yet know they desired.

We work with both lab-grown and natural gemstones, depending on your preferences and the specific needs of the project.

 

Our role is to guide you toward the most suitable solution for your jewel, considering aesthetics, durability, budget, symbolism, and long-term value. We do not push clients toward one option over the other unless we believe one choice brings clear added value to the piece.

 

Ultimately, the final decision is always yours.

 

All gemstones are sourced exclusively from trusted, established suppliers and carefully selected to best complement each individual design.

Yes. Whenever possible, we provide official certification for main stones. These are typically issued by internationally recognized gemological institutes such as GIA (Gemological Institute of America) or IGA (International Gemological Association).

 

Each certified stone is delivered with its original certificate for your records.

 

For smaller side stones and melee diamonds, certification is not standard practice within the industry due to their size and setting method.

 

We do not certify gemstones ourselves; all certifications are issued by independent, accredited gemological laboratories

For traditional shank designs, resizing is usually possible.

 

If the design is more elaborate or structurally complex, resizing may require specialized intervention. In any case, you can send the jewel back to us and we will take care of it.

 

Alternatively, we can help you source a trusted goldsmith near you and advise them directly on the best technical approach.



Absolutely.

 

No jewel deserves to remain forgotten in a drawer. We can redesign your existing piece using its original metal and gemstones, or melt multiple metals and rework it into an entirely new creation.

 

We can also combine old elements with new gemstones to give your jewel a second life, while preserving its emotional value.

Yes, you can.

 

Get in touch with us and we will find the most thoughtful way to make it happen. Love is personal — your gift should be too.

We stand for intention, distinctive ideas, and personal meaning. Replicating an existing design is not aligned with our philosophy.

 

What we can do is understand what you love about that piece — whether it is the proportions, gemstones, the symbolism, the feeling it evokes — and transform those insights into a new, unique creation that belongs entirely to you.

Shipping

Yes, we ship worldwide.

 

However, we recommend getting in touch with us beforehand to discuss any specific requirements, customs considerations, or destination-related details.

Yes.

 

We work with trusted international delivery partners to ensure fast, secure, and fully insured transportation. Your jewel will be tracked, and you will receive updates until it safely reaches you.

Yes, and we would love to hand it to you personally.

 

We are based in Varese, Northern Italy and can arrange a private meeting in a comfortable location for both parties.

Returns

A bespoke jewel is a one-of-a-kind piece created exclusively for you and your story. For this reason, bespoke creations are non-returnable.

 

Collection pieces, however, may be eligible for return under our standard return policy.

Payments

A 20% deposit is required upon signing the agreement.

 

The remaining amount is paid in two installments:

 

  • The first half (including the deposit) before production begins
  • The final half before shipping

 

This structure allows us to begin sourcing materials and securing production while ensuring clarity and mutual commitment.