Terms and Conditions

Last Updated: October 20th 2026

These Terms & Conditions govern the sale of products offered on www.kholdinastudio.com (the “Website”).

By placing an order, you confirm that you have read and accepted these Terms.

1. Seller Information

Products are sold by:

MAJOR THINGS SNC

Piazza XXVI Maggio, 1

21100 Varese (VA), Italy

P. IVA 04117560120

Email: hello@kholdinastudio.com

PEC: majorthings@mypec.va.it

2. Products

The Website offers:

Made-to-order jewellery (including the Ready to Love collection and the Signature Engagement Rings)
Bespoke/custom jewellery

Product descriptions and images are provided as accurately as possible. However:

Natural gemstones may vary in tone, inclusions, and characteristics.
Slight differences in color may occur due to screen settings and lighting.
Measurements and weights are approximate unless otherwise specified.
Live and AI generated product photography display the jewellery in the best light conditions and angles

Such variations do not constitute defects.

3. Prices

All prices are listed in EUR unless otherwise indicated.

Prices shown to customers in the European Union include VAT. Prices shown to customers outside the European Union do not include VAT.

Shipping is free on all orders, worldwide. Its cost is already included in the price.

For international shipments outside the European Union:

Customs duties, import taxes, and clearance fees are the responsibility of the customer and are paid on delivery.

The Seller reserves the right to correct pricing errors.

4. Orders

Orders are subject to acceptance by the Seller.

An order confirmation email does not constitute automatic acceptance; acceptance occurs when the product is shipped or production begins.

The Seller reserves the right to refuse or cancel orders in cases of:

Product unavailability
Pricing or technical errors
Suspected fraudulent activity

5. Payments

Payments may be made via:

Credit or debit card
Stripe
PayPal
Bank transfer

Other payment methods made available at checkout

Payment must be received in full before shipment or before production begins, unless otherwise agreed in writing.

Payment processing is handled by certified third-party providers. The Seller does not store full credit card information.

6. Shipping & Delivery

We ship worldwide, free of charge. Every shipment is fully insured and tracked.

Every piece is made to order, so delivery times include production time. Delivery times are estimates and may vary depending on destination and customs processing.

The Seller is not responsible for delays caused by:

Customs clearance
Carriers
Force majeure events

Risk transfers to the customer upon delivery.

7. Returns and Store Credit [Ready to Love and Signature Engagement Rings]

Every Kholdina Studio piece is made to order, specifically for you. For this reason, pursuant to Article 59 of the Italian Consumer Code (D.lgs. 206/2005), the right of withdrawal does not apply and returned pieces are not refunded.

We do offer store credit. If you contact us within 14 days of delivery, you can return your piece and receive store credit for the price paid, to use on another Kholdina Studio piece.

To be eligible:

The piece must be unused, unworn, and undamaged
Returned in its original packaging
Accompanied by proof of purchase

Return shipping costs are borne by the customer.
Customs duties and import taxes are non-refundable.
Store credit will be issued within 14 days of receiving and inspecting the returned piece.
For hygiene reasons, earrings are not eligible for return.

Resizing may be possible depending on the design, at the customer’s cost.

8. Bespoke and Custom Commissions

Bespoke and custom creations are made exclusively for one client and are not eligible for return, refund, or store credit.

Once production has begun, cancellation is no longer possible.

Deposits paid for custom work are non-refundable.

9. Warranty & Conformity

Products are covered by the legal warranty of conformity under Italian law.

For EU consumers, the warranty period is 24 months from delivery.

The warranty does not cover:

Normal wear and tear
Damage caused by improper use
Accidental damage
Unauthorized alterations
Natural gemstone characteristics
Customers must notify the Seller of defects within a reasonable time after discovery.

10. Limitation of Liability

To the extent permitted by law, the Seller shall not be liable for:

Indirect or consequential damages
Loss of profit
Delays caused by third parties

Nothing in these Terms excludes liability for fraud, gross negligence, or mandatory consumer protections.

11. Intellectual Property

All content on the Website — including designs, images, text, trademarks, and branding — is the exclusive property of MAJOR THINGS SNC.

Any reproduction, distribution, or use without prior written consent is prohibited.

12. Governing Law

These Terms are governed by Italian law.

For EU consumers, mandatory provisions of the consumer’s country of residence remain applicable where required by law.

13. Dispute Resolution

For consumers residing in the European Union, disputes may be submitted through the European Commission’s Online Dispute Resolution platform.

The competent court is that of the consumer’s place of residence, where applicable under mandatory consumer law.

14. Force Majeure

The Seller shall not be liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to natural disasters, supply chain disruptions, governmental actions, pandemics or transportation interruptions.